Print Schedule Changes
- I am having technical issues and need help!?
- I am struggling to get my ePaper or content on the websites!
- I would like to speak to someone about my subscription account (both print and/or digital), where do I go?
- Where do I find the content from a cancelled print day?
- Why can't I get through to your customer service team about changes to your print schedule?
I am having technical issues and need help!?
I am struggling to get my ePaper or content on the websites!
Please ensure you are signed in to access the ePaper and/or website content.
If you are a print subscriber and have not yet activated your ePaper account, please visit chyad.com/activate and follow the steps to activate your account.
For access to all online content, you will need to be signed in on the website. If you have not yet created an online access account, please create an account by visiting chyad.com/register and follow the steps to create your account.
If you have an online access account, but have not yet activated your ePaper, please visit chyad.com/activate using your online access account password and follow the steps to activate your account and verify your delivery address.
I would like to speak to someone about my subscription account (both print and/or digital), where do I go?
Where do I find the content from a cancelled print day?
Only the print edition is affected. Content from cancelled print days will be published in the ePaper, which looks exactly like the print edition. It features the same stories, photos, columnists and features you are accustomed to in the print format. Also, the award-winning journalism and regular features you’ve come to expect will continue to be available at chyad.com.
If you have not already activated your ePaper account, please visit chyad.com/activate and follow the steps to activate this subscription feature.
Why can't I get through to your customer service team about changes to your print schedule?
We may be experiencing higher than normal call volumes. Your Monday edition is available online and through the ePaper. As a print subscriber, you have full access to the ePaper. To activate your ePaper account, please visit chyad.com/activate and follow the steps to activate this subscription feature.
If you have any further questions, please contact calgaryherald@postmediasupport.com, and our support team will contact you within 5 business days.
ePaper
- How are ePaper subscriptions billed?
- How do I cancel my ePaper subscription?
- How do I manage my ePaper subscription and billing information?
- How do I start an ePaper subscription?
- I get home delivery of the printed newspaper. Do I get the ePaper?
- What do I do if I forget or want to change my ePaper password?
- What is the cancellation and refund policy for ePaper?
- What is the difference between ePaper and Online Access?
- What is the ePaper?
- When I go on vacation, can I put my ePaper subscription on hold?
- Who is PressReader or NewspaperDirect?
How are ePaper subscriptions billed?
You can pay for your ePaper Subscription monthly or on an annual basis using any major credit card. The charge will show up on your credit card from PressReader/Newspaper Direct as PRESSREADER EPAPER RICHMOND BC
.
Monthly subscriptions are billed in advance every month and are renewed automatically.
Annual subscriptions are billed in advance for the full 12-month period and renew automatically at the end of each annual term.
How do I cancel my ePaper subscription?
How do I manage my ePaper subscription and billing information?
- Visit http://epaper.chyad.com/ and sign-in.
- Click on the drop-down menu in the upper right-hand corner of the website and select
My Account
- Select the
Subscription
tab - Once there, you will be able to view and manage your subscription(s)
- To update payment information, scroll down past the subscription history until you see the
Payment Method
section.
How do I start an ePaper subscription?
I get home delivery of the printed newspaper. Do I get the ePaper?
Yes! The ePaper is included with your Home Delivery Subscription
To activate your ePaper access:
- Go to http://epaper.chyad.com/ and click
Activate Your Account
- Under the sign in options, select
Create an Account
- When registering, be sure to include your phone number and postal code, as this will link your print subscription with your ePaper access
If you've already created an account and your ePaper access doesn't seem to be available, please contact us so we can verify your information
What do I do if I forget or want to change my ePaper password?
- Go to http://epaper.chyad.com/ and click
Sign In
- Above the password box, click
Forgot Password
- Enter your email address and click
Submit
. This will send you an email with a link to reset your password - After clicking the link, you will be prompted to enter and reconfirm your new password
- Click
Submit
and your password will be updated
What is the cancellation and refund policy for ePaper?
You can cancel your ePaper subscription at any time.
If you are a monthly subscriber: Once you cancel, we will stop charging your account for the following billing cycle.
If you are an annual subscriber: Once you cancel, your refund will be prorated according to how many months remain on your subscription. We cannot refund promotional offers or gift cards.
What is the difference between ePaper and Online Access?
The ePaper is a page-by-page replica of the day's printed newspaper - including all stories, sections, photos and ads - and provides the in-depth coverage and features found in our daily printed edition newspaper. The ePaper also allows you to translate articles into other languages, magnify text or easier reading, and share stories with friends.
NewsConnect (online access) subscription provides you with unlimited access to chyad.com, nationalpost.com and 14 other news sites from across Canada with one account and fewer ads
What is the ePaper?
When I go on vacation, can I put my ePaper subscription on hold?
Who is PressReader or NewspaperDirect?
Online Access
- How are Online Access subscriptions billed?
- How do I cancel my online subscription?
- How do I manage my Online Access subscription and billing information?
- How do I subscribe to Online Access?
- I get home delivery of the printed newspaper. Do I get Online Access?
- What do I do if I forget or want to change my Online Access password?
- What is an Online Access subscription?
- What is the cancellation and refund policy?
- What is the difference between Online Access and ePaper?
- When I go on vacation, can I put my Online Access subscription on hold?
How are Online Access subscriptions billed?
You can pay for your Online Access Subscription monthly or on an annual basis using any major credit card. The charge will show up on your credit card from Postmedia Digital Subscription.
Monthly subscriptions are billed in advance every 30 days and are renewed automatically.
Annual subscriptions are billed in advance for the full 12-month period and renew automatically at the end of each annual term.
Auto-renewal preferences can be managed online under Manage My Subscription
.
How do I cancel my online subscription?
How do I manage my Online Access subscription and billing information?
Please follow these steps to manage your account online:
- Visit chyad.com and look in the top-right corner.
- Click
Sign-in
to sign into your account. Once you are signed in, you can clickMy Account
- Select
Manage My Subscription
underMy Account
- In the Calgary Herald Online Access box, click
Manage
- From there, you will be able to manage your subscription (
Library
tab) and update your payment information (Cards
tab) among other options
How do I subscribe to Online Access?
I get home delivery of the printed newspaper. Do I get Online Access?
Yes! Online Access is included with your Home Delivery Subscription
To activate your unlimited Online Access, visit chyad.com/activate
What do I do if I forget or want to change my Online Access password?
- Visit chyad.com and look in the top-right corner.
- Click
Sign-in
and thenForgot Password
above the password box - Enter your email address and click
Submit.
This will send you an email with a link to reset your password - After clicking the link, you will be prompted to enter and reconfirm your new password
- Click
Submit
and your password will be updated
What is an Online Access subscription?
What is the cancellation and refund policy?
You can cancel your Online Access subscription at any time.
If you are a monthly subscriber: Once you cancel, we will stop charging your account for the following billing cycle.
If you are an annual subscriber: Once you cancel, your refund will be prorated according to how many months remain onyour subscription. We cannot refund promotional offers or gift cards.
What is the difference between Online Access and ePaper?
Online Access provides you with unlimited access to all of the content on chyad.com and 15 other major news sites across Canada.
The ePaper is a page-by-page replica of the day's printed newspaper - including all stories, sections, photos and ads - and provides the in-depth coverage and features found in our daily printed edition newspaper. The ePaper also allows you to translate articles into other languages, magnify text for easier reading, and share stories with friends.
When I go on vacation, can I put my Online Access subscription on hold?
Reset Password
How do I reset my password?
To enable close captioning, please click on CC in the video bar
- Click on sign in
Log into your account by clicking on the sign in link on the top right corner of our site.
- Click on forgot password
To reset your password click on the Forgot Password link.
- Enter your email address
In the dialog box that opens, enter your email address and proceed to check your email to receive a reset password link.
- Reset password link via email
Click the
Reset your password
link in the email to be directed to password reset page. - Set a strong new password
Enter a strong new password. Making sure it’s at least 10 characters long with a mix of letters and numbers, as well asa special character.
* Please note, acceptable special characters that can be used are
$, %, #, @, &, *
- Reset password
Once you’ve entered a strong password with at least 10 characters, upper case and lower case letters, at least one number and at least one special character, continue by clicking
Reset Password
. - You're all done!
Use your updated password to sign into our site.
Home Delivery Subscriptions
- Can I manage my home delivery subscription online?
- How are home delivery subscriptions billed?
- How do I activate my Online and ePaper access once I subscribe to a home delivery subscription?
- How do I cancel my subscription?
- How do I subscribe?
- How much do your subscriptions cost?
- What are your subscription offers?
- What is included in a Home Delivery subscription?
- What is the cancellation and refund policy?
Can I manage my home delivery subscription online?
- Visit
- /manage
- You can schedule vacation stops, make a payment, report a delivery problem and more.
How are home delivery subscriptions billed?
How do I activate my Online and ePaper access once I subscribe to a home delivery subscription?
To activate your unlimited Online Access and ePaper, visit chyad.com/activate
To access your ePaper, visit http://epaper.chyad.com/
How do I cancel my subscription?
How do I subscribe?
How much do your subscriptions cost?
What are your subscription offers?
What is included in a Home Delivery subscription?
What is the cancellation and refund policy?
You may cancel your home newspaper delivery subscription at any time.
If you are a month-to-month subscriber and cancel your home newspaper delivery prior to your subscription expiry/billing date, you will not be issued a refund under 30 days. You will continue to have access to online publications, including Calgary Herald ePaper, until your home newspaper delivery subscription cancellation date.
If you are an annual subscriber: Once you cancel, your refund will be prorated according to how many months remain on your subscription. We cannot refund promotional offers or gift cards.
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